What Are The Rights Of Consumers As Outlined In Class 10?
Short Answer:
Consumers have six key rights as per Class 10 Social Science:
- Right to Safety: Protection against hazardous goods and services.
- Right to Information: Access to accurate product and service details.
- Right to Choose: Freedom to select from a variety of options.
- Right to be Heard: Consumer grievances must be addressed.
- Right to Redressal: Compensation for unfair practices or exploitation.
- Right to Consumer Education: Awareness of rights and responsibilities.
Detailed Answer:
The rights of consumers ensure fairness and protection in the marketplace. These are:
- Right to Safety: Consumers must be safeguarded from goods or services that may pose risks to life and health. For example, a faulty electrical appliance could cause injury, and the manufacturer is accountable for ensuring safety standards.
- Right to Information: This right empowers consumers to get all necessary details about products—like price, ingredients, quality, and terms of use—so they can make informed decisions. Imagine buying a packaged food item; the label must list expiry dates and nutritional facts.
- Right to Choose: Monopoly or coercive selling should not limit consumers. For instance, a mobile user should have access to various brands without undue pressure to stick to a single provider.
- Right to be Heard: Consumers have the right to voice complaints and expect resolutions. Companies often provide helplines or grievance redressal mechanisms to address issues.
- Right to Redressal: If a consumer faces exploitation or defective goods, they can seek compensation or replacement. Consumer courts in India play a pivotal role in ensuring justice for aggrieved customers.
- Right to Consumer Education: Being informed is essential to avoid falling prey to unfair practices. Educational campaigns and consumer awareness programs help people understand their rights and responsibilities.
These rights collectively empower consumers to stand against unethical practices and demand accountability from producers and sellers.
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